Refund policy

Returns & Refund Policy

At Relic Rides, we want your return experience to be simple and straightforward. Please review the policy below before sending any item back.

How to Start a Return

To begin a return, please contact us at info@relicrides.com before shipping your item back.

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Once your return is approved, we’ll provide return instructions and a Return Merchandise Authorization, or RMA. Please include the completed RMA form with your return so we can properly process your refund, exchange, or store credit.

Items returned without approval or without an RMA may be delayed or refused.

Return Window

You have 90 days from the date of delivery to request a return.

Returns requested after 90 days may still be considered, but they require approval from Relic Rides. Please contact us and we’ll work with you to determine the best available solution.

Return Condition Requirements

To receive full credit, returned items must arrive in like-new condition.

Returned items must be:

  • Unused and uninstalled

  • In original packaging

  • Complete with all included parts, hardware, instructions, and accessories

  • Free from damage, wear, modification, or installation marks

Items that do not meet these conditions may be refused or may receive reduced credit.

Return Shipping

For non-defective items, return shipping costs are the responsibility of the customer.

We recommend using a reliable, trackable shipping method. Relic Rides is not responsible for return shipments that are lost or damaged in transit.

For defective, damaged, or incorrect items, please contact us before shipping the item back. If your return is approved, we’ll provide a prepaid return shipping label.

We cannot reimburse return shipping costs if you ship the item back on your own without first requesting and using the prepaid return label we provide.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A brief description of the issue

Please keep the original packaging until the issue is resolved.

Restocking Fee

A 5% restocking fee may apply to returns refunded back to the original credit card or payment method.

The restocking fee does not apply to product exchanges or returns for store credit, provided the item meets all other return requirements.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be issued to the original payment method, minus any applicable restocking fees or shipping charges.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges are not refundable unless the return is due to a Relic Rides error, defective item, damaged item, or incorrect shipment.

Exchanges and Store Credit

If you would prefer an exchange or store credit, please let us know when starting your return.

Product exchanges and returns for store credit are not subject to the 5% restocking fee, as long as the returned item meets the requirements above.

Questions?

Need help with a return?

Contact our customer support team and we’ll be happy to help.